Refund Policy

Thank you for choosing touchesomuse.com! We are committed to providing our customers with the highest quality products and services. If you are not satisfied with your purchase of swimwear, we offer the following refund policy to ensure a pleasant and worry-free shopping experience.

Refund Time: You can apply for a refund within 14 days of receiving the goods. Please ensure you notify us of your refund request within this period.

Product Condition: To receive a full refund, the swimwear must be unused, unwashed, and undamaged, with the original tags and packaging intact. If the swimwear has stains or signs of use, we will not be able to process the refund.

Application Process: Please submit your refund request via our customer service email or the refund application form on our website, providing your order number and relevant information. Our customer service team will contact you within 48 hours to confirm the refund.

Refund Method: The refund will be processed through your original payment method. The refund will arrive within 2 business days after the application is approved, depending on your bank or payment platform.

Shipping Information: Original shipping costs are non-refundable. If a refund is issued due to our error (e.g., wrong item shipped or product defect), we will cover the return shipping costs.

Please note that customer satisfaction is highly valued, and we hope these refund policies provide you with a worry-free shopping experience. If you have any questions, please feel free to contact our customer service team. We are happy to assist you!